I bought a theme and then my account is locked

[ki-themes]

My Account got locked after purchase of a Wordpress theme

If your account is locked just right after the purchase, it means your credit card or the country that you access the site may be on the blacklist. You need to contact the support for the details to create a ticket but I assume you won’t get your account back and your refund process already started. It may take 7-14 working days to get the refund.