I bought a theme and then my account is locked

After buying a theme it’s demo content not working. But I can’t raise a ticket can’t login my account. It say’s my account locked. What’s the issue here?

Hi rana002,

Sorry to hear you’re having troubles with your account. Please open a Support Ticket via Envato Help and Support. They will be happy to help.


1 Like

hello that happened to me aswell? how did you fixed the issue with envato? are them for real?

my account got locked straight after purchase when i tried to access the download link?
can you fix this issues? if their is an issue with region (UK) you can simply not redirect to payment instead of paying and getting this error!

If your account is locked, you need to solve the problem with Envato support. There’s no one at the forum could help you with this case.