I bought a plugin with fake advertising

Envato Authors CodeCanyon
#1

the product at envato market named “MSP - MultiSport & eSport WordPress plugin with 90 Visual Composer addons”

on its advertisiment has information about this plugin with fully functionality… but after first support query, they send the documentation with addons and a theme…

how can I ask for a refund?

on its advertising doesn’t talk about to any kind of prerequisite acessory etc… and its user manual is poor at max

#2

Hi

If you are eligable to get a refund then you can request for refund. Can I Get A Refund is an explantion of the refund policy, requirements, process and a button linking to the refund request form.

Thanks

#3

Hi,

Helpful article about

New Refund request

Customer Refund Policy

Still any question open a Envato Help Ticket they would like to assist you with an official answer.

Thanks!

#4

tks a lot… I just could not find any option there

1 Like
#5

You can use this direct url for refund request - https://codecanyon.net/refund_requests/new