I bought a broken theme. Support is not responding. How to get my money back?

Hi. I bought a theme Hamon - Ajax Photography WordPress Theme by rascals | ThemeForest, in which some of the pages do not work. Support is not responding. I can neither get my money back nor get a correctly working version. Are there ways to influence unscrupulous suppliers?

Example of broken pages:


If you are eligible to get a refund then you can request for a refund. Can I Get A Refund is an explanation of the refund policy.


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I asked, but I haven’t been able to confirm for 5 days. Does the system have a review period?


Firstly this theme was last updated in 2021 - the author is marked as “Elite” so perhaps they have simply missed seeing your request for help?


See if that prompts some response.
Sometimes, authors (like buyers) have holidays, or unexpected things happening that mean for a few days they appear to have disappeared, but

And you can try again