I bought 1 year support, and AUTHOR doesn´t help


#1

Hi,I bought a theme on Monday, today is Saturday, and any email I´ve sent asking for few bugs and questions have NOT been answered from the author, I´ve checked every spam folder, and all my emails a 0 answers, on the comments of the theme you can find that, and still no answer.

I bought a theme with 6 months of support extended to 1 year with extra costs.


* I even changed my email on envato.com, will that change it automaticlly on REALTY THEME I bought for them if they decide to answer one day?


The next few lines are on the theme REALTY

_PatrickSchroder Purchased Supported _

_3 days ago  Flag _

_I´ve send few emails since 2 days ago, no answer. Can somebody explain me how will work 1 year support. Simple question is not even answered in a delay of 2 o 3 o more days… _

PatrickSchroder

_PatrickSchroder Purchased Supported _

_2 days ago  Flag _

another day passes, and no answer

PatrickSchroder

_PatrickSchroder Purchased Supported _

_2 days ago  Flag _

THIS IS A F. JOKE OF SERVICE.

PatrickSchroder

_PatrickSchroder Purchased Supported _

_1 day ago  Flag _

WHENEVER SOMEONE READ´S THAT ARE YOU GOING TO GIVE ME ONE WEEK OF EXTRA CUSTOMER SERVICE AFTER THAT?


#2

For issues with items, authors or support then you need to email envato support https://help.market.envato.com/hc/en-us/requests/new


#3

Thanks. charlie4282

I will write a request

Preciate your help.