How Do I Request a Refund From Envato

I purchased a script and it will not install. Just so you understand, I started building and selling websites on eBay back in the 90s, so I know how to set up a database through my cpanel and how to install a script. The script I purchased refuses to install and the Author will only offer to install it for me if I give them access to my server, which is out of the question. If I can’t install the script myself, it is of no use to me,

So, where do I go, what link do I click on to get a refund from Envato?

Can I get a refund

Link at the bottom of that page

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Thank you so much for your reply