How I can dispute and request refund?

Hello,

I have bought script and I had trouble in installation. I sent support Email from 3 days and until now. No answer. I want to ask how to dispute and request refund for that script.

Thanks,

You can check this link and the button at the bottom takes you to the request https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Please be aware that the refund will depend on the item being actually broken as installation is not covered by support Item Support Policy | CodeCanyon and depending on the item the authors support may take longer to respond.