How do I get help on Qude purchased theme Vino? Purchase code is not working to submit ticket

I purchase Qode Vino theme and can not get the navigation to update. I am trying to submit a support ticket - which is still within the support time but Qude support is saying my theme purchase ID is invalid.

Now what do I do?


You can ask author support directly to the theme author by posting comments going through the theme Comments page and let them know that you are facing issues in opening support ticket. theme author will assist you.


okay I will try that, thanks so much for your help!