Bridge purchase code not working

I need to solve some things through qode ticket service.
In my downloads section it says that I still have 5 months of support. However, on the authors support site I get that my purchase code is incorrect.

Is there a way to fix this?

Thanks!

Contact the author directly with your info using the form bottom right http://themeforest.net/user/qode

Oh, hadn’t seen it.

Thank you so much!