How do I change my payout account?

Hi! How i can change my payout account for Payoneer? I can’t do it because i received message " Your Payoneer account is set up.

Did you click where says “Set payout account”?

Yes. But I received message “Your payout account has been set.”

среда, 15 сентября 2021 г., 21:52:58 GMT+3, Manriquedelara via Envato Forums envato@discoursemail.com написал(-а):

Manriquedelara Community Moderator
September 15

Did you click where says “Set payout account”?

Go to “Payouts” then click in “Set account” in the next window appears all the options;
“Paypal” “Payooner” “SWIFT”
Just click the one you want.
Click in “Set account”.

When i go to envato i see the following picture

I press “Set account” and see following

I press “Payoneer” and see following picture

When I press “Click here to register” I simply come in my Payoneer account.

But there is no linking my Envato account to my Payoneer account.
Please help me!

Check this;

https://help.author.envato.com/hc/en-us/articles/360000472883-How-to-set-up-a-Payoneer-account

I’m not stupid! I read the instructions. I am doing everything right.
But I described the problem above in detail and am waiting for help

When I select payout method Payoneer I see following


When I press “Click here to register” I see following

When I press “Click here” I simply come in my Payoneer account.
But there is no linking my Envato account to my Payoneer account.
Please help me!

Probably is a payoneer problem, have you tried to contact Payoneer support?

What problems can there be with the Payoneer if I calmly log into my Payoneer account and there is a virtual balance? After all, the money withdrawal settings must occur on the Envato server and not on the Payoneer server.

Looks like you already used Payoneer, may be few months ago. If you got message “Your account set up” just check - it is setup. Envato remember what Payoneer account you set up before. If you need to setup NEW Payoneer account, different from previous one, things got more complicated. You can only do it with the help of Envato and Payoneer support. You need to unlink older Payoneer account from both sides

I cannot unlink the payoneer account from the envato account. In the support service of the payoneer, they told me that I can only delete my account, but not unlink it. My envato account is already unlinked and I would like to re-establish his connection with the payoneer account.

The problem is that, at my request, the link between envato and the payoneer has been removed from the side of envato. And payoneer support told me that they could not unlink my payoneer account from envato account because I would have to delete my payoneer account to do so. I don’t want to do this. But I want to restore the link between my envato account and my payoneer account. Can you help me?

You can Contact Author Support and let them know. Support Team will be happy to assist you.