Hidden project problem

item-feedback

#1

Hi, I have some problem:

I uploaded my presentation into “Powerpoint templates” category but it is hidden on this category, I mean that if you click only on “Presentations” you can see it, but if you click on “Presentations” than “Powerpoint Templates” you can’t see it.

I think it’s problem from Graphicriver because I made everything right, what I can do?


#2

hi, did u try using another browser and test what is happening ?


#3

Yes, I have test in another browsers but same problem


#4

maybe u should try to contact the help center then …


#5

The template is stored in the top category “Home > Files > Presentation Templates” and not in the child category "Home > Files > Presentation Templates > PowerPoint Templates"
I assume on upload you did not select the correct child category. You can ask the support to move it into the correct child category.