Problem with item listing

item-feedback

#1

My item http://graphicriver.net/item/harmony-yoga-flyer-template-/15779764 was approved and published but is not showing in the main result layout in the category of print templates. Can you please let me know why that is?


#2

Approved a couple of hours ago and It’s on page #3 already. What a competitive category!

Good luck with your item!


#3

Thank you very much, but to me it still is not showing


#4

It seems like items are indexed slightly different for each person as you can see if you compare my screenshot with yours. Check pages #2, #4, #5 and #6 (most likely it’s on the 4th one).


#5

I checked pages #1 to #10 and nowhere does it


#6

OK, can you see it here http://graphicriver.net/category/print-templates/miscellaneous ? and if you search for your item, does it appear?


#7

I see it here,thank you so much :slight_smile:,but i would like to know wich problem is with appearing in the main result layout in the category of print templates.


#8

It’s quite hard for me to guess with limited knowledge of what’s going on on your end. If I were you I’d try if I could see it in incognito mode or try checking with another browser or another device. There are many things to do to know what causes the problem.


#9

Ok, Thank you so much :slight_smile:


#10

You’re welcome. I’m hoping you get this sorted out very soon. :smile:


#11

hi @miciana1417i recommend that u empty the cache of your browser or that u try to visit your portfolio from a browser that u do not usually use to check if this is the same , in my case i could see your item in your item list so that should be ok , this is very unlikely a technical problem indeed


#12

I tried everything, but still I do not see it. Thank you so much :slight_smile:


#13

then u should try to contact the help center …