Help please !


#1

My first upload got soft rejected because I accidentally put the preview file with the zip file. I uploaded it again and they hard rejected it and said I had to upload it a different way. Now should I uploaded the file the normal way or as a soft reject file.


#2

If hard rejected , so now you can’t download ) Or contact (write) to Help team !
https://help.market.envato.com/hc/en-us/requests/new


#3

Thank you wildlion


#4

If you got “soft reject”, you should go to “profile”, “hidden items”. There you should see your item. You should not upload the file again as a new track. Regards


#5

Thank you rainyaudio. I’ll do that