help please

I paid the annual subscription, but I cannot download from the themeForest


As far as I’m aware themeforest is not a part of the subscription you can only purchase items singley… the subscription service is for envato elements

Envato Elements provide a subscription base service for unlimited downloads where Envato Market (as like themeforest, codecanyon ) is marketplace to sell individual Items. In envato market there is no subscription service.

Here’s the current list of All available Items in Elements, just use search functionality at top to find any specific Item.

oh but the annual subscription appeared on the themeForest

How to cancel the subscription?

I did not expect that the site would do this. I wanted to subscribe to Theme Forest

@mgscoder help me how can I contact with them

You can contact here Elements Support

@mgscoder can you help me to cancel the subscription and return my money

In forum no one can help you in this account/payment related issue. Please go through support.