Help Me: This account has been disabled

Hi, My name is Lucas, I´m Elements user from 2017.
Today when I try logging, the site say: This account has been disabled.

I don’t know what could have happened.

This month I had to change the password 2 times per request from Envato.

I already wrote to support today, but still no news.

I need to be able to access my account, I´m a designer and I use many resources for my projects.

My user is “estudiogema”

Thank you very much for the help.

Please keep patience and give them time. Support team will reply your ticket as quickly they can. Thanks