I buy themes from Themeforest for small time clients. Usually I’ve been very satisfied with the themes. However my latest experience has been painful and I am out of words to express the same.
I purchase the [Removed]. From the looks of it, the theme looked fantastic. I had several discussions with the author regarding some changes. After full clarification, I went ahead and bought the theme. However the nightmare started after that.
The theme is coded using a page builder. The builder is SO bad that I cannot explain. The category page (now shown as sub-section) is coded using page builder. I bought the theme based on design of the layout. I raised the complaint with theme forest. While they agreed that the category page should not have been built using page builder but should have been coded, they REFUSED to ask the author to change. While they accepted that it was wrong misrepresentation they still refused to knock the theme down or ask the developer to make the change. All that they could offer me was a refund.
I am requesting my friends on this platform to make this a movement against authors. They should be brought to task and be asked to make edits when it’s a misrepresentation. I lost my client due to this.
Any feedback/suggestions would be welcome.