FTP Upload Success but File Not Appearing in Upload Section (GraphicRiver)

Hi Envato team and fellow authors,

I’m experiencing an issue while uploading my item to GraphicRiver via FTP.

Here’s what happened:

  • I uploaded my .zip file through FTP to the (ftp.author.envato.com)
  • The upload completed successfully with no errors.
  • But when I go to the “Upload” page on GraphicRiver (Author Dashboard → Upload) the file does not appear in the list to be selected.

I’ve tried:

  • Re-logging into my account
  • Refreshing the page multiple times
  • Re-uploading the file via FTP
  • Checking if the file naming follows Envato’s guidelines

Is there a delay in syncing the FTP upload with the web interface, or is there something wrong with my file or naming?

Any help would be appreciated. Thank you in advance!

Regards,

The FTP host you entered seems to be an old one. Please try this FTP host instead:

ftp.marketplace.envato.com

I have changed it to envato ftp.marketplace.envato.com, but it’s still the same. I’ve checked, and it doesn’t appear in the Envato upload panel

Hi @yasnrha,

for ftp You will need to confirm the following settings:

Protocol: FTP - File Transfer Protocol
Host: ftp.marketplace.envato.com
Encryption: Use explicit FTP over TLS if available
Logon Type: Ask for password
User: <your Envato username here> (this is case-sensitive)
Password: <you will be prompted for the API key>

For Stock Footage and Motion Graphics files use Host: ftp.author.envato.com

Thanks