FTP Upload Success but File Not Appearing in Upload Section (GraphicRiver)

Envato Authors Graphics Authors
1

Hi Envato team and fellow authors,

I’m experiencing an issue while uploading my item to GraphicRiver via FTP.

Here’s what happened:

  • I uploaded my .zip file through FTP to the (ftp.author.envato.com)
  • The upload completed successfully with no errors.
  • But when I go to the “Upload” page on GraphicRiver (Author Dashboard → Upload) the file does not appear in the list to be selected.

I’ve tried:

  • Re-logging into my account
  • Refreshing the page multiple times
  • Re-uploading the file via FTP
  • Checking if the file naming follows Envato’s guidelines

Is there a delay in syncing the FTP upload with the web interface, or is there something wrong with my file or naming?

Any help would be appreciated. Thank you in advance!

Regards,

2

The FTP host you entered seems to be an old one. Please try this FTP host instead:

ftp.marketplace.envato.com

3

I have changed it to envato ftp.marketplace.envato.com, but it’s still the same. I’ve checked, and it doesn’t appear in the Envato upload panel

4

Hi @yasnrha,

for ftp You will need to confirm the following settings:

Protocol: FTP - File Transfer Protocol
Host: ftp.marketplace.envato.com
Encryption: Use explicit FTP over TLS if available
Logon Type: Ask for password
User: <your Envato username here> (this is case-sensitive)
Password: <you will be prompted for the API key>

For Stock Footage and Motion Graphics files use Host: ftp.author.envato.com

Thanks