Hi Envato team and fellow authors,
I’m experiencing an issue while uploading my item to GraphicRiver via FTP.
Here’s what happened:
- I uploaded my
.zip
file through FTP to the (ftp.author.envato.com) - The upload completed successfully with no errors.
- But when I go to the “Upload” page on GraphicRiver (Author Dashboard → Upload) the file does not appear in the list to be selected.
I’ve tried:
- Re-logging into my account
- Refreshing the page multiple times
- Re-uploading the file via FTP
- Checking if the file naming follows Envato’s guidelines
Is there a delay in syncing the FTP upload with the web interface, or is there something wrong with my file or naming?
Any help would be appreciated. Thank you in advance!
Regards,