First of all, please don’t crucify me for this but I don’t have my Audiojungle tracks registred in a PRO. I know it’s way important but the one I’m member of does not cover stock music and I haven’t found me the time to contact one that does so.
That said, today I came up with one of my tracks being broadcasted in prime time and, when I finally found the invoice, I confirmed it was purchased with a basic standard license. This happened to me once before and in both cases the customer’s account info is SUPER shady. Like a random name and adress. That last time I did opened a Support Ticket but I was told there’s nothing Envato could do, not even contact the client, so it didn’t help at all.
Have any of you been through this before? I already submitted a support ticket and contacted the enterprise that’s being advertised but I don’t have any further info about the buyer. @KingDog @BenLeong, do you have any idea who should I reach to find a solution?
Thank you so much guys! Cheers!