ERRRRR Can't Purchase Item

tips-and-tricks

#1

Can someone please help me, I am up against a deadline to build a website for a client and
I can’t purchase the theme.
I press buy and I get the awful
Ooops! Looks like we broke something.

Tried several times now and same thing every time. .

I am not sure where to even post this.
“Where should I post this”
"Site not working "
“Failure to deliver the basic point of the site.”

Please someone tell me who to contact or what to do.

Thanks


#2

Very strange! Are you able to open a Help Ticket here? https://support.market.envato.com/hc/en-us/requests/new

Our Help Team will be happy to investigate. Thanks!


#3

Thanks for that I will do that right now.

Just tried checkout again, got that error again.

I will update when I know more.


#4

That all suddenly started working.
Still there is probably something not working great at the moment.

Should I inform someone? Should I delete this post ?


#5

That’s good news! I’ll check around to see if anyone else is noticing a similar issue. No need to delete the thread :smiley:


#6

I’ve noticed ThemeForest running extremely slow the past few days and the “Ooops! Looks like we broke something.” message has appeared a few times. Viewing from the UK, if that helps.


#7

Yeah there were some internet slowness issues in Europe. Devs are investigating as to the cause.


#8

Yep. Extremely slow connection also from Germany… Guess quite a few buyers from Europe will have problems purchasing with the marketplace running this slow.