Error uploading a pack! Anyone else having the same issue?


Hi guys, I have been trying to upload a pack for the past 2 days but I keep getting errors when uploading the zip file (sometimes at 1%, sometimes at 13%, etc…) I wonder if anyone else has been getting the same issue in the last 48hrs? Thank you very much.


Hello, the same thing happened to me a couple of days ago. Try to upload using FTP!


please clear browser cache and try again. Also you can try with another browser. Otherwise use ftp upload




I opened a ticket for this issue and the AJ team gently sent me a link to follow the process of fixing…
hope this is useful
good luck!


The system sent me today a message telling that the issue is solved, but I still have the same problems uploading… this stops at …12% as always
good luck!


Around 45 minutes ago from @jamesgiroux
Hey Everyone. Happy to report that the issue has been resolved and FTP should be working normally.


Hi all, Thank you very much for all the messages and willing to help. Sorry for my late reply. I had some family matters that needed my urgent attention. I guess the issue is finally solved as I was able to upload an item last night without any error.

I take this opportunity to wish you all a great 2019 filled with joy, happiness, peace, health and of course…great music and lots of sales! :slight_smile:


I have the same problem. I have been trying to upload a pack but I keep getting errors when uploading the zip file. Anyone else has been getting the same issue this day?


Try upload using FTP.


Hey Eliho, as @RedOctopus said, try FTP. I generally have this issue when I upload a pack. I guess mainly because a pack’s ZIP file is bigger compared to single items. I downloaded filezila (this is the link: and follow the instructions here: It’s quite easy and it works just fine. Good luck! :slight_smile:


Thanks, guys! I will try.

P.S Unfortunately, it doesn’t work for me. I successfully download the zip file using the ftp client, but when I go to my author dashboard and navigate to the upload page. The zip file isn’t be there…


try waiting 10min…it normally takes that long to show in the upload page


Yeah! It’s work!
Thanks very much, WavebeatsMusic!!


happy to help! :slight_smile: