Error message in AE

Hi, I’m experiencing problems, so is my colleague. When I try to use a AE te,plate in AE cc (latest version) we’re getting error messages:

After Effects warning - Error with file
After effects error: the file format module could not parse the file (45 :: 36)

This is occurring with with nearly every envato elements AE project we download. And also once when i tried one from Videohive.

Does anyone know a solution?


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