Error message in AE

[McGheem1]

Hi, I’m experiencing problems, so is my colleague. When I try to use a AE te,plate in AE cc (latest version) we’re getting error messages:

After Effects warning - Error with file
Then
After effects error: the file format module could not parse the file (45 :: 36)

This is occurring with with nearly every envato elements AE project we download. And also once when i tried one from Videohive.

Does anyone know a solution?

Thanks

[romlam]

Errors with AE 18.2 on Mac, anyone else?

Hi videohivers, in the last 24 hours, I got 3 mails from different customers, complaining about templates not working. All of them are using different templates of mine all use the latest version of AE, all use a Mac, and all got the same error message: After Effects Error: the file format module could not parse the file (45 :: 36) All templates use jpg sequences as Assets, which indicate a bug in the jpg importer of this specific AE version. I cannot recreate the error on Windows. Has …