I was a member of the affiliate program and received funds as usual, last month for some reason the payment did not come, and now I see this, what is the matter and how can you justify this? Maybe you will disable me as an author too, because Russia attacked us?!
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Hi @nzhuravchak. I’ve asked our Affiliate Programs manager for more information on this. Envato does not have any policy that would block payments to Ukraine.
There are many payment restrictions between banks and other payment providers though, which may be causing this issue. If you haven’t already done so, please open a support ticket - the Affiliates team might need more information from you to help troubleshoot this one.
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Thanks for the intervention, maybe this is a limitation of the impact service? I use the same payment service as on envato, through an American bank on pioneer, and I am fine with envato. Please tell me which of the supports to write to, or provide a mail or a link, thanks!
I have already written to Impact support 3 times (10/25, 11/7 and 11/15). Still no answer. Payoneer does not block payments, I checked. This seems to be an internal Impact decision. @emile_b, @BenLeong, please help solve this issue.
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The issue you’re experiencing is related to Impact.com, not Envato. According to Impact.com guidelines, if you are affected by this banner, you need to contact Impact.com’s compliance team. Have you reached out to the Impact compliance team at compliance@impact.com?
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@baevox no, but i will, thanks for the info, I’ll try to find out something from them
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@nzhuravchak You are always welcome 
Stay strong and stay safe.
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hi. I have the same banner and I live in Ukraine. I wrote to impact support and have not received a response yet. I still have not received payments this month.
@kern8 Have you reached out to the Impact compliance team at compliance@impact.com?
Hi all. We don’t have any more information about this - it appears to be a policy decision from Impact itself. For those who have already contacted Impact’s support team, please use this thread to share more information if you get any answers that can help other people who are affected.
Other types of Envato payments (e.g. Market and Elements Author earnings) will not be affected by Impact’s policy in any way.
I’m going to move this thread from the Video area to the general Author Hangout, as there may be people outside the video category who are looking for more information on this issue.
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I contacted Impact support, but the response was not very helpful:
Due to the ongoing conflict in Ukraine, and the associated restrictions imposed by governments and financial institutions in the U.S. and globally, we are busy discussing internally regarding processing of funds on Ukranian accounts.
Please allow us until next week, and we will contact you once we have further news for you then.
Thank you for your understanding and patience.
Impact Compliance Team
I continued the conversation, I’ll let you know if there are more useful answers
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That was a good time when Envato had its own affiliate program, but after that Impact switch with scary links, I’ve bring many customers to Envato but lost a lot of additional cache… well… Stay strong guys and keep the pressure on Impact.
Yes, it seems that Envato’s Impact affiliate program may have stopped working in Ukraine, likely due to operational or regulatory challenges. Companies sometimes suspend services in specific regions due to changes in local laws, payment processing issues, or geopolitical factors. If you’re affected, check Envato’s official updates or reach out to their support team for clarification. In the meantime, consider alternative affiliate programs or explore other monetization options while waiting for potential resolution. Staying informed through Envato’s communication channels is key to understanding any future changes.