I have in the last month taken over a website which uses the Mediclinic theme. The previous developer had installed the Envato Market plugin, but there was no token in there.
The developer then supplied a Personal Token (after some serious coaching) which does work, but not for the Single Item Token when using the Item ID (19948268). It says that “The item cannot be downloaded”. I have then put the Personal Token in the API Personal Token area in the plugin and it shows all the plugins the developer has purchased, but the Mediclinic theme is not there.
So, the theme is showing in their download area, but is not showing at all in the Envato Market plugin.
I have received an image of the purchase (with a purchase code) and an image of the theme in their downloads (themeforest.net/downloads).
So my questions are: Why would this happen (i.e. what would stop it showing in the Envato Market plugin)? If it has been used elsewhere, would that stop it from showing? Is it a bug in the envato plugin? What else can be tried to shine some light on the problem?
Your help would be much appreciated!!