Emarket Theme is not working well like other Themes

The Number one problem is that it’s difficult to install the emarket theme, secondly, the multimarket vendor does not work with the theme. I have installed almost all the vendor plugin but none of them work well or allow proper configuration. I have complained to the magentech team and even submitted a ticket but since Friday but this is even Sunday no one is responding from them and they are not fixing the problem. Can anyone help me get to them? my account is craigfinix