I have attempted for several days to download templates for a couple of projects. However, once the files reaches a certain size/time/whatever it stops and displays the message “network work connection interrupted”. At first, I thought that it was my wifi at home so I tried my portable hotspot and my both of my phone’s hotspot in turn. Same result. Earlier this morning I was able to download relatively small files, (music and stuff) but not a larger file. Now, I am at work and actually sitting in IT with my 2019 16in MacBook Pro 2.6 GHz 6-CORE i7 16 GB HARDWIRED. I ran a speed test and posted 117.6 Mbps download speed. This has been going on for several days. PLEASE ADVISE
Very strange. Have you tried using an incognito window on your browser? Just in case you have a plugin interfering.
Thanks for the reply. I tried that and I got excited. 545.7mb of 594.6mb and stopped.
And, when “resume download” is pressed “failed”
So close! Would you be able to open up a help ticket here?
Our Help Team has more access to seeing if has anything to do with your IP etc.
I am having the same issue.
Was this resolved for you?
I’ve tried many browsers, different computers, different wifi’s even tried different locations on a VIP. still no joy. seems like it happens when the file is over 100mg for me.
Please let me know what your outcome was.
Thanks and regards