Issue with Graphic Design Template Download on Envato

Hello Envato,

I recently purchased a graphic design template from your marketplace, but I’m encountering an issue when trying to download it. The download seems to be stuck at 50%, and I’ve tried to restart the process multiple times without success.

I’ve cleared my browser’s cache and even tried downloading on a different device, but the problem persists. Can you please investigate this issue and assist me in resolving it? I’m eager to start working on my project using the template.

Thank you for your prompt attention to this matter.

Do you think you have reached some daily/weekly limits? For example, have you downloaded too many item in the last 24 hours?