Download Problems


#1

Why is it impossible to download an update-file with 15.6 MB from your server?


#2

Hey @Michael_Zingg, download issues are usually caused by local ISP limits imposed on certain servers (sometimes including our own). Have you tried downloading using a different connection? (mobile/other wifi) Unfortunately there’s not much I can recommend beyond that, in these cases. If you have tried the aforementioned methods, without any luck, please drop us a line. Thanks!


#3

Ive bought a file which just won’t download, its a 50mb file and at first it said it would take nearly 2 hours, it had done about 70% when it finally gave up and stopped all together, Ive justtried again and its stopped after 4mb. My connection is fine, other sites working perfectly, speedtest no problems. I could have really done with this file to get my work done tonight. Any problems on the Envato end? / What do I do if Ive bought a file then cant download it?


#4

Here an email from another customer of your
realbeats https://forums.envato.com/users/realbeats
February 14
Ive bought a file which just won’t download, its a 50mb file and at first it said it would take nearly 2 hours, it had done about 70% when it finally gave up and stopped all together, Ive justtried again and its stopped after 4mb. My connection is fine, other sites working perfectly, speedtest no problems. I could have really done with this file to get my work done tonight. Any problems on the Envato end? / What do I do if Ive bought a file then cant download it?


#5

Thanks for resetting the download limit and i’m sorry for not being polite in the previous mail.