Download limited reach and I didin't downloaded once

Envato Authors Theme Authors
1

Hi there… I receive a mail telling me that I have a update and when I try to download:

Download not available

Whoops! Looks like you’ve already downloaded this item 20 times in the last 24 hours. That’s the daily limit! Come back in 24 hours to download it again.

What can I do?

2

from where did you try to download ?
Themeforest or envato elements ?

Open a envato market Help Ticket they would like to assist you with an official answer.
Or
Open a envato elements market Help Ticket they would like to assist you with an official answer.