Double up in Subscription payments

Envato Customers Purchases and Subscriptions
1

I have just paid yearly subscription but my account says I am due again in 82 days. I think there is a double up and need help!!! there seams to be no contact number to call anyone. How do I investigate and refund all of my double payments!

2

Hi Rach877,

Please open a Support Ticket via Envato Elements Help and Support. They will be happy to help. Thanks!

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3

that link says it doesnt work. Could you help me please

4

How do I actually open a ticket for Envato Elements Help and Support? that link does not work and I ahve spent 20 min looking around the site. And cant find it?

5

Oh, interesting. It seems somebody broke something… :sweat:

Let’s try this one instead:

https://help.elements.envato.com/hc/en-us/requests/new

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