Did not want store credit from Envato! Really annoyed.

Envato Customers Purchases and Subscriptions
1

I just got two refunds from two Authors.

Why is it that Envato conveniently puts the refunds into their store credit? This is simply infuriating considering I used my card to make payment! I do not care to have store credits.

I have contacted support and they seem to have disappeared. What is the normal turn around time for reply to these support requests?

I thought this was a good platform but now not at all. If anyone can assist would be grateful.

If there is no reply from Envato, I guess I cannot do much but do two chargebacks against them.

2

Hi,

Thanks for asking your question at Envato forum .

You will not able to add credit at Envato account.
https://forums.envato.com/t/removing-credits-from-market/198514

About Envato Credit:

And here is author refund policy you get information about author refund pollicy

Still have any question Open a Envato Help Ticket
https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=170903

Thanks

3

Hi

You can check here:
Envato Credits


https://forums.envato.com/t/were-removing-envato-credits-from-market/195361/888

About support please keep patience. Support team will reply you soon. Time depends on current quee volume.

Thanks

4

Thanks guys, but you mis-understood my question:

  1. I bought two products using my credit card
  2. The authors later refunded these two purchases
  3. Envato conveniently did not refund my card but instead gave me Envato credits which I do not want or need as I want to buy nothing more from Envato website

So I have messaged them now to refund by card instead. Hope they reply.

5

Typically refunds are returned how it was purchased so if you chat to support and you originally paid directly then this should be resolvable.

Support usually takes around 24-48 hours but it is the weekend there nearly so may be a little longer

3 Likes
6

I have given you both option

Understood abouy author refund policy:

You Can Get Solution By Open a Envato Help Ticket
https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=170903

Thanks