lately we are getting higher number of clients demanding images to be included with the theme. We have this stated on our item descriptions. But people buy the theme then request images and when we say that they are not included as stated they demand a refund or in some cases directly rate 1 star and with that extort us for a refund or images. Now i had absolutely no luck with envato support to remove those ratings in the past, despite the proof i included.
Now my question is how do you manage this. We have tried to contact some clients back trough review reply, but no luck in most cases.
Thank you for your valuable feedback.