i’ve emailed 3 times about an inquiry i have about my subscription and haven’t gotten a single response. can someone please provide some assistance? thanks in advance
Unfortunately no one is the forums will be able to help.
Assuming you used the correct elements support link they will come back asap
Envato Elements Help and Support
Opening more tickets can put you to the back of the queue and slows the process.
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Bear in mind that the support is slow, you may not get any response between 3-5 working days.
Maybe this is a good reason envato, themeforest are dying so fast of late
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SAME HERE - USELESS CUSTOMER SERVICE. Cannot get help when it is needed. Sorry i used this forum - It is truly frustrating
Hi there,
I’ve been patiently waiting for a response to ticket #3786792 for three days now, and the silence is extremely concerning. While I understand you may be experiencing high volumes, basic communication is a fundamental business practice.
At this point, I feel completely ignored as a customer. I’ve made multiple attempts to get an update without any meaningful response. This level of service is unacceptable, and I’m seriously considering filing a complaint with the FTC regarding these business practices.
Could someone - an actual person - please respond to my ticket? I need this resolved urgently.
Best regards,
Raj
Support is not here and as I stated earlier, sometime it takes over 10 working days ( sorry to say it but it’s true )
You should consider to find another option if you have if you don’t want to wait