Customer Email Me.

Envato Authors Video Authors
1

one of customer who purchased my one item, email me to render file in 4k. this is now in HD Format.
i reply him that i will update item in 4k in next week.

is this ok to email to customer? i am not aware about it is ok or not to reply in email.
kindly let me know

2

Hi

When you will go to update your item you will find a ‘Notify Buyers’ box if you checked the checkbox your customer will be notified that their purchased item has updated and ready for download: https://prnt.sc/p7w9av

Also if any customer contact you for getting support then you can reply them and tell them about the next release update.

Thanks

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