Created a new account to buy a theme in behalf of a client and I'm now locked

I was trying to buy Newspaper theme and I got locked out of the account. Why is this happening? I used my real name for payment info and I got locked out. What’s going on

Hello!

Sorry to hear you’re having troubles with your account. Please open a Help ticket and let them know. Also you can see this detailed thread on what may be happening.

Thanks

Well, tried creating a new account and it locked me out too. Then created another account, then confirmed the email and it locked me out too.
I already contacted support, but why does this happen? My client urgently needs the theme.

Please wait for the support reply. they will be able to say the reason. Thanks