Locked account - ThemeForest

I am trying to buy the Newspaper theme. I have done all the necessary steps for the purchase but i cannot continue, i see this message…

Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details.

Thank you,
Nicos Nicolaou.

To get your account back please get in touch with Envato Help Team. You can submit a ticket here: https://help.market.envato.com/hc/en-us/requests/new