Complaint about Support of Products on CodeCanyon Dead.

I have a complaint, and a query at the same time, however, it seems that not only myself, but multiple buyers are just not getting any feedback from the developer. I have sent in queries weeks ago, some buyers sent in queries weeks ago as well. None of us are getting replies from an MCodeDeveloper and it shows they support their product. If they don’t wish to support their product any longer, it would be nice to be informed of this so that none of us buy a dead product. I even made a request on SocialKit and that was more than 2 months ago, and only 4 days ago, they say they working on it. If there is problems, can seller in some way or another just let us know instead of ignoring us.