@mgscoder Currently, we only process license transfers or reactivations for customers who have active support. However, when we explain this to customers without support, some of them leave negative ratings (often 1-star), which puts us in a difficult position.
Is there an official guideline from Envato regarding whether authors are required to transfer licenses to a new domain, even if the customer does not have support? Or is this decision left entirely to the author’s discretion?
We want to ensure we’re following Envato’s rules correctly and communicating clearly with our customers.