We’re seeking clarification regarding domain transfers for licenses purchased on CodeCanyon.
Many of our customers often ask if they can move their license from one domain to another. Especially in cases where the original domain is no longer active (e.g., expired, abandoned, or repurposed). Unfortunately, we haven’t found an official explanation that we can share with them confidently.
Here are our main questions:
Are users allowed to deactivate or stop using a script on one domain and then re-use the same license on a new domain (as long as it’s not used on both at the same time)?
Are there any official guidelines we can share with our customers to handle this properly?
We would really appreciate a clear and up-to-date answer so we can provide accurate information to our users and avoid any confusion.
Just to confirm, aside from our side requesting the change, is there any official rule from Envato that requires the author to transfer or reactivate the license for a new domain? Or is it entirely up to the author’s discretion?
@mgscoder Currently, we only process license transfers or reactivations for customers who have active support. However, when we explain this to customers without support, some of them leave negative ratings (often 1-star), which puts us in a difficult position.
Is there an official guideline from Envato regarding whether authors are required to transfer licenses to a new domain, even if the customer does not have support? Or is this decision left entirely to the author’s discretion?
We want to ensure we’re following Envato’s rules correctly and communicating clearly with our customers.
A website theme can only be customized to create one customized website. If you want to create a second website from the same theme, you’ll need to purchase another license.
As we know, Envato doesn’t control license management (where the customers are using the license); authors are responsible for maintaining it. So, it is entirely up to the author’s discretion.
But customers can’t force to deregistration of any license from their old end product. You can share the links ( I provided above) with your customers.
About negative ratings: Envato has its review policies. You can contact support to request a removal.
You’re not entitled to transfer/change the license if it’s been used on any website/domain domain. This is happening because of you’re allowing users to change the domain and now you’re trying to draw the border within “active support” period.
If you have managed to say no from the beginning, you wouldn’t be having this issue.
You are licensed to use the Item to create one single End Product for yourself or for one client (a “single application”), and the End Product can be distributed for Free.
You can claim, after this point, the license has been used and they would need to purchase a new copy. Just add a note that is visible to the item page/description that you’re allowing the domain change “X” times within the 6 months of the purchase date. That would save you from lots of trouble but I don’t think Envato would be removing the comment/review… There wasn’t any information on the item page, was it?
@ki-themes@KingDog Thank you very much for your information and suggestion. It’s still a great idea, even with the approach you mentioned.
Currently, this feature isn’t included in our product, but we do plan to add it to our product page. Before we move forward, we’d like to confirm would adding it cause any issues with Envato?
Envato has policy that one end-product = one license.
You are licensed to use the Item to create one single End Product for yourself or for one client (a “single application”), and the End Product can be distributed for Free.
Second website/domain change means second end-product.
Offering it in publicly as a feature ( if you’re referring to domain change ) may be problem but doing it upon request could be fine.