While Envato’s position regarding payouts to Russian financial institutions has not changed, we have received recent news from Payoneer that may significantly impact some members of our community. On November 15th, Payoneer advised that they will be restricting services in Russia and will no longer support payments to payees that have either:
- a Payoneer account that is registered to a Russian address, or
- a Payoneer account that is registered to a non-Russian address, but is also linked to a Russian bank account.
If you are a payee registered to a Russian address, or are a payee with a linked Russian bank account, you will have received an email from Payoneer advising you about the closure of your Payoneer account. If you have not received an email from Payoneer, it’s likely that you are not impacted. However if you have concerns about your account and the impact, please contact the Payoneer Customer Care team directly.
Here are the key dates, as instructed by Payoneer, which will affect those impacted:
- From 1 Dec: All new Payoneer registrations will be closed.
- From 16 Dec: All impacted Payoneer accounts will be closed indefinitely.
We understand this change will have a significant impact on some of our creators based in Russia and we hope to answer some of the questions you may have in this post. However, we encourage you to contact Payoneer directly with any concerns about your account.
What constitutes a “non-Russian” bank account?
A non-Russian bank account is one that is established outside of Russia. If you have any questions on which bank is acceptable, contact Payoneer’s Customer Care support team directly.
Can you clarify what you mean by "Russian payees”? Does this only affect payees who are residing in Russia, or does it also cover payees who are no longer located in Russia but have a non-Russian bank account?
Russian Authors who have relocated to another country and have a non-Russian bank account, can update their details in Payoneer to be paid as usual. Follow the instructions in your email from Payoneer to confirm this, providing proof of your address and a bank statement.
If my account is affected and I don’t have alternative payment methods, what will happen to my Envato earnings?
We will continue to hold any current and future earnings in your author earnings balance in your Envato account. If you do not wish to accrue further sales, please contact us so that we can assist you. There are options available whereby existing customers will still be able to access their purchased items, but you will not make additional new sales.