Can’t log in to Theme Forest/Avada to get support.
I have 5 AVADA licenses. All have support time remaining. I have an issue with one of the sites I’m working on. When I go to sign in to get help from AVADA, it is total frustration.
I follow the directions on getting my Avada licenses purchase code. I copy it. I them go to https://theme-fusion.com/. Directions say to click on “support” and one of two things happen. If I am lucky enough to get to the sign in page and enter my user name and password (which I’ve had to reset), I get to the https://theme-fusion.com/account-error/ page. The rest of the time, I just go right to the https://theme-fusion.com/account-error/ page. What is really frustrating is that if I follow the instructions on the https://theme-fusion.com/account-error/ page, I get a 404 error code https://firstname.lastname@example.org.
I have tried this on a Mac (using safari and Firefox) and a PC using IE and Firefox. Nothin
I went to the Theme Forest site to see if there is any way for them to help. Unfortunately, they are on a 19 day turnaround time. WHAT??? 19 days?
Does anyone have any ideas on how I can get in to get the support I was supposed to get??