Avada Theme Support

I purchased avada theme, I am now trying to register for support but the website where I am suppose to receive support says that my purchase code is incorrect. Where do I go to get support for the Avada theme?

Hi @dalefernandes!

The correct place to get support for Avada is on their website at Submit A Ticket - ThemeFusion | Avada Website Builder

After you paste the purchase code, double check to make sure there aren’t any spaces surrounding it. Sometimes browsers will sneak a space in there and it could cause the purchase code to be “incorrect” on some systems.

If you are still having trouble after that, go to the author’s profile at ThemeFusion's profile on ThemeForest and look for a contact form on the right side. You will need to be logged in to see it. Use that to initiate a support request with them and make sure to let them know you’re having issues registering on their support site with your purchase code.

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