Can I have my money back or credits to change for other theme?

My current theme is not working and i need to set up my web site as soon as possible. Is it possible to have my money back?

If you have problems with the purchased theme (it comes broken - and the author does not help you with bugfixes), you can easily ask for a refund.

But, first of all take a look at Envato’s “Can I Get A Refund?” article to understand when you can ask for a refund and when you can’t.

It’s probably installation issue but the author is not responsible to provide support. In that case, I can offer installation service: