Hi Envato Community,
Here is our situation! Exactly how the title of this post says, we got a bad review for no reason from one of our buyers.
The question is: Can I offer a refund for his purchase and get rid of that bad review even if the buyer didn’t asked for it? The buyer is unresponsive so we are stuck with this 1 star review.
If yes, can I do this by submitting a ticket to Envato Suport?