Can i ask you, guys! One of my buyers requested a refund for my theme, because his hosting is unsuitable (it is a cheap hosting and hosting support refuses to help him). As i know, Envato will not refund in that case, but i’m afraid that he will get a bad rating for my theme if he will not get his money back.
What should i do in that case? It seems I can get a bad rating without my fault? I answered all the questions to the buyer immediately when he asked them, but i really do not want to receive 1 star because he uses a cheap hosting.
If this will happend, can i hope that Envato will remove a bad rating that he can put me without reason?
Thanks for answers