Authors not providing support?

What’s TF’s position on authors that sell a supported theme, then vanish?

Case in point:

Their support is completely down and he hasn’t responded to comments in 2 months.

Do I just get a refund?

That’s definitely not allowed.

If you’d like a refund, open a refund request:

Then please report the item/author to Envato along with your refund request’s ID: