Author moved theme to another account under a different name

Envato Customers Web and Code
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#1

Hey guys,

So recently I purchased this theme called Helik.
I contacted the Author as to why he removed it, and he told me he will move it to another account of his.

It was here : https://themeforest.net/item/helik-furniture-woocommerce-theme/29632936
Now it’s here : Celik - Furniture WooCommerce Theme by familab | ThemeForest

Name changed from Helik to Celik.
I contacted him about it, and he told me to email them for support.
But I’d have to contact them every single time when an update gets released.
Is there a way Envato can replace the Helik item in my account with Celik ?

#2

Hi,

Get in touch with envato market help center explain about your purchase item and author hope they would like to assist you with an official answer.

Thanks!

1 Like
#3

I checked the help center, but i don’t see any way to contact envato directly.
that’s why i decided to write a forum post instead.

Would appreciate a link to a ticket system or a email i can reach them on.

#4

Here is

2 Likes
#5

Thanks mate, really appreciate it!

1 Like
#6

Just report to the Envato support. Authors are not allowed to move the same item one to another account

#7

The danger here is that typically once an item is deleted or taken down, then it cannot be resubmitted (to any account let alone a new one) so this could end in the item being disabled entirely

#8

I hope it won’t, i paid decent money for it.
I’d love to have continued support with the item.
I’m just a bit confused why this happened and why it has to be so difficult :sweat_smile:
It had quite a few sales as well so i don’t think i’m the only one being inconvenienced.

But i contacted envato regarding this entire thing.
Patiently waiting for a reply