It’s not really a cliche, no more than saying ‘thank you’ to somebody for holding a door open, buying you a drink or giving you a present is a cliche. It’s just common courtesy I guess, and although I wouldn’t really have any feelings either way if it didn’t say thanks… it’s unlikely I’ll be scoring down the item, writing a formal complaint, or asking support for my money back if somebody says ‘thanks for buying my item’.
I agree with you, saying ‘Thanks for buying my item’ is not a cliche and won’t hurt anyone, at all.
congratulations…really?!! well this reminds me of Sheldon Cooper
i always say thank you, it’s polite and friendly, besides you can’t really judge your own skills to say you’re an amazing designer/developer and therefore congratulating the customer, it sounds weird…
Ok, it seems that we should not congratulate the customers after purchasing
Once again, for those who don’t understand the point of this theard, my main concern was to find out what is the best way to address customers after purchasing, not pushing the idea that we should not thank customers for purchases made.
Saying “Congratulations” would be a bad idea , Also don’t say this “Thanks for purchasing… LOL”
In general I wouldn’t sound too needy / grateful otherwise buyers might then be overly demanding with support questions. Sometimes being too friendly with smiley faces etc could seem suspicious, like an overly friendly used car salesmen… “thanks for your purchase” would be enough I think.
Just made a rewind and looks like I almost never had a chance thank buyers. The only occasion I consciously say thanks is when buyers make a sensible suggestion or complaint In other situations, it feels unnecessary over-reaction
And “Congratulations” feels aggressive and offensive!
Not sure if I am the only one who feels this way but these days “thanks” become a filler word when you have no genuine / suitable expression to carry a conversation!
I had to do support the other day (my files do not thank the buyer) and how I started the convo was… Quite awesome:
“Thank you for showing interest in my product and skills (…)” it just came out. But’s both cordial and cocky enough to be a intro with some meaning
In other situations, it feels unnecessary over-reaction