Approve account lock.

My graphicriver was an account. Among them were 36 iteam & 129 sales. The account is locked, will I get it back? After 12 months

If it’s been locked for 12 months then that sounds pretty permanent but only support will be able to help.

What is the cause??

Yes how did it come to a lock?

There is no hope to get back the account after 12 month. My account also locked out since January’17. They have told me that they will not be able to re-enable the account.