Apply for a Refund

Envato Customers Purchases and Subscriptions
1

Anyone know where I apply for a refund?
I looked everywhere and the refund option only has open and closed tickets but no option to open a ticket.
Or seeing as I paid via paypal do I just submit a refund option at paypal?

2

Hi, please read more about refunds here:

3

This will get your account locked including all downloads. Definitely don’t do that. Use the official refund process which is on the link @miseld put above.

2 Likes
4

They are an Australian company and if the lock my account I will just take them to the small claims court, it is illegal for them to do that in Australia.

5

Thanks Miseld and baileyherbert, they couldn’t hide the refund option any further in their help system lol

6

I hope you will solve the problems ASAP. Sometimes small mistakes happen, but trust me we all are honest authors that are working hard to make buyers satisfied.

7

Thanks Miseld, it looks like I won’t need to request a refund, the author seems to be looking at the problem now.
I really appreciate your quick responses and helpful replies. Much appreciated.

1 Like
8

Thanks.
Cheers!