I really confused how to get my money back?

I have purchased theme of $75 I can’t able to install became it’s not supporting. If I contact help center they say to contact author… This author is not responding properly… How can I get money back please help with final suggestions…
Sent me links were can I raise dispute or refund request fastly… I stuck please help, I loop forward for your reply…

Hi

If you are eligable to get a refund then you can request for refund. Can I Get A Refund is an explantion of the refund policy, requirements, process and a button linking to the refund request form.

Thanks