Again without going too far off topic of the thread, I would stand by my earlier comment.
I do appreciate that in your case adding age groups is relatively simple, however, the rules have to exist because:
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with the best will in the world it’s not the authors job to teach people how to work with WP or websites
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each buyer has a different (not always accurate) view and expectation of what support should/should not include
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adding age groups may be simple but each theme and each issue will be different and while some may be easy, others may be very tricky.
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it’s one thing for an author who sells 5 themes a week to go above and beyond to help but what about those who sell thousands? If they offer extra help to one person then they have to do this for potentially hundreds?
The point is how do you define what is fair and what is not without concrete support expectations?
As it is, Items are sold “as-is” but what you required is beyond this and therefore a customisation which is beyond support policy.
These products are in no way “incomplete” - they are meant as a framework to build on and the author can never cater for everyone. There is also a certain level of expected experience and capability in using WP when buying a theme. Of course not every buyer is going to be a developer but it’s fair to assume that someone buying a template to build a website knows how to do it.
Looking at this thread if the other thing you wanted to modify was for new users to revieve confirmaiton emails then assuming that this was not a feature of the demo then it woud be completely reasonable to expect you to pay for something like that. Editing age groups on a form is one thing but automating responses connected to a registration process is far more complicated.
As for refunds. As per the T&Cs that all buyers agreed to… point 27 C " you do not have sufficient expertise to use the item;" so if you got the refund then you were lucky but there was no obligation. If you disagree with this then again with respect why would you agree with the terms?
As we said it is about mutual respect. I can appreciate having bought more items than most here, the excitement of using a new theme and the frustration when things don’t go according to plan. Nevertheless, what buyers get here is an incredible deal and not meant to be an out of the box finite solution, and this doesn’t mean that we can interpret the rules or terms we accept to suit our own individual needs or expect envato or the authors to go beyond their requirements.